Privacy Policy is committed to protecting your online privacy. We feel it is important for you to know how we handle the information we receive from you via the Internet. You can visit www. without revealing any personal information. However, in order to subscribe or join the network, you are required to provide an email address. may contain links to Web sites operated by third parties. has no control over the privacy policies and practices of such third party sites, and if you have any concerns, you are urged to review the terms of those sites for more information about the policies applicable to those sites.

How we and our affiliates collect and use personal information

IP addresses

We collect and log the IP address of all visitors to An IP address is a number automatically assigned to your computer whenever you access the Internet. IP addresses allow computers and servers to recognize and communicate with one another.

We collect IP address information so that we can properly administer our system and gather aggregate information about how our site is being used, including the pages visitors are viewing. This aggregate information may be shared with our partners. To maintain your anonymity, we do not associate IP addresses with records containing personal information.

We will use IP address information, however, to personally identify you in order to enforce our legal rights or when required to do so by law enforcement authorities.

We use persistent cookies to recognize a repeat visitor and offer the visitor a set of services or information requested in a previous visit. We use session cookies to track a visitor’s path through our site during a visit, to help us understand how people use our site.


In order to subscribe to a newsletter, we require you to provide an email address. We do not share your email address.

Registration information

We collect personal information that you may choose to share with us in the registration section of our site. This information may include your email address, contact information, and your area of expertise. We use this information to tailor our services. Information from registration is saved to our database. This enables you to use the personalized features on our site on a recurring basis. This saved information is collected only with your permission and may be updated. If you choose not to provide the information required for registration, you will not be able to personalize the site or access members-only content.

How we use cookies

Cookies are small pieces of information that some Web sites store on your computer’s hard drive when you visit them. Like many other Web sites, uses cookies to provide us with information relating to the sources of our site traffic. Collecting this information, however, does not allow us to personally identify you.

Most Web browsers automatically accept cookies but allow you to modify security settings so that you can approve or reject cookies on a case-by-case basis. Our site requires that both cookies and JavaScript be enabled. If you reject cookies from our site, some parts of the site may not work properly for you.


You may be asked to complete surveys when you visit We use information from surveys to better understand the needs of our visitors and to gather information about tobacco control trends and issues. We may share information from surveys with third parties who perform data management services for our site. Those third parties agree to keep all survey data confidential. Also, we may share information from surveys in an aggregated, de-identified form with third parties with whom we have a business relationship.

How we protect your personal information

All data that you enter on this site is encrypted with secure server software (SSL). The encryption means that your data isprotected while it is transferred over the Internet to our servers.

Once your data reach our servers, the same state-of-the art security software that guards our company’s essential business data protects your data as well.  In addition to using the most secure technology available, we de-identify all data before it is used in any aggregate reporting that may be done.

What we provide to third parties

Except as noted above for surveys, does not provide any third party access to your IP address, name, or email address.  Information you provide in your profile when you register as a member is shared only with other members in a password-protected area.

We may provide third parties with aggregate statistics about our visitors, traffic patterns and related site information. These data reflect site-usage patterns gathered during visits to our Web site each month, but they do not contain behavioral or identifying information about any individual member unless that member has given us permission to share that information.

Aggregate information

We use general traffic, site usage and length-of-stay information in reports to better understand visitor behavior on the site so that we may improve its usability and performance.  We may share this information with our partners The University of Arizona and the American Cancer Society. This information is shared only in aggregate and does not personally identify you.

Children’s privacy

This site is intended for adults age 18 and older. It is not intended for or designed to attract people under the age of 18. We do not collect personally identifiable information from any person we actually know to be under the age of 18.

Email communications, newsletters and related services provides you with the opportunity to receive communications from us. You can sign up for a free email newsletter. You can unsubscribe from this newsletter at any time.

Email communication that you send to us via the email links on our site may be shared with a Customer Service representative, employee, medical expert or agent that is most able to address your inquiry. We make every effort to respond in a timely fashion once communications are received. Once we have responded to your communication, it is discarded or archived, depending on the nature of the inquiry.

The email functionality on our site does not provide a completely secure and confidential means of communication. It’s possible that your email communication may be accessed or viewed by another Internet user while in transit to us. If you wish to keep your communication private, do not use our contact form.  You can write to us directly at

You may decide at some point that you no longer wish to receive communications from our site. To stop receiving communications, send an email message to or send regular mail to the following postal address:
Mayo Clinic, Nicotine Dependence Center
200 First St. SW
Rochester, MN 55905

Complaint process

If you have a complaint or problem, or if you believe your privacy rights have been violated, you may email us by clicking the “Contact us” link at the bottom of any page or by sending an email to Please indicate the reason for contacting us. We will forward your complaint to the appropriate department for response or resolution. If you don’t receive adequate resolution of a privacy-related problem, you may write to us via regular mail at the following address:
Mayo Clinic, Nicotine Dependence Center
200 First St. SW
Rochester, MN 55905

Changes to our Privacy Policy

We will occasionally update this Privacy policy. You will see the word “updated” followed by the date next at the top of the Privacy Policy web page. Please review the policy to be informed of how this site is protecting your information.